Terms of Delivery & Payment

Payments

Payments to Royal Guitars are processed through the 3rd party service provider PayPal.com. PayPal accepts Visa, Mastercard, Discover and American Express credit cards. PayPal currently supports payments in six currencies: U.S. Dollars, Canadian Dollars, Australian Dollars, Euros, Pounds Sterling, and Yen.

During the checkout process you will automatically be forwarded to PayPal.com where you enter your credit card details on an encrypted and secure connection. Your financial information is NOT shared with Royal Guitars. A PayPal account is NOT required in order to complete the purchase (on the PayPal "Payment Information" screen simply click on the "Don't have a PayPal account?" link)

During the checkout process you can enter both a billing address and a shipment address. The shipment address and the billing address must both be located in the same country in order for the payment to be processed.

Founded in 1998, PayPal, an eBay Company, enables any individual or business with an email address to securely, easily and quickly send and receive payments online. For more information about PayPal please visit www.paypal.com.

Shipping

All deliveries are shipped via Standard Mail for orders in Denmark and via Air Mail for international orders. Deliveries will be shipped within two working days from receiving the order.

Our current shipping rates and the estimated delivery times are listed in the table below.

Region Shipping Est. Delivery Time
Denmark 2.30 1-2 days
EU and the rest of Europe, Greenland and Faeroe Islands 3.90 4-14 days
International 5.01 4-8 weeks

Returns and Refunds

If for any reason you are unhappy with a CD purchased from royalguitars.com, you can return the CD to Royal Guitars in its original condition within 14 days of the date you received it, unopened (with the shrink wrap intact) and you will be issued a full refund for the price you paid for it.

CD's damaged during transportation can be returned to Royal Guitars within 30 days. You will then receive a replacement CD free of charge, or a full refund if you request this.

Complaints about defective CD's purchased from royalguitars.com must be received within 2 years of the purchase. If these defects originally were part of the CD purchased at royalguitars.com you can return the CD to Royal Guitars for a replacement CD free of charge.

Returns must be sent to the following address (Please include a copy of the order invoice.):
Royal Guitars
att. Jan Thomsen
Grundet Bygade 36
DK-7100 Vejle.

... I am absolutely crazy about your Wagner-interpretation ...

Uffe Ellemann-Jensen, former Danish Ministry of Foreign Affairs